{"product_id":"worry-free-delivery","title":"Worry-Free Delivery","description":"\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eWhat it is\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003eWorry-Free Delivery is an optional protection service that helps you resolve issues if your package is lost, stolen, or damaged in transit. For a small fee, we provide priority assistance and, where eligible, a replacement or refund.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eWhat's covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003e✅ \u003cstrong\u003eLoss in transit\u003c\/strong\u003e — Packages confirmed lost by the carrier before delivery.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003e✅ \u003cstrong\u003eTheft after delivery\u003c\/strong\u003e — Packages marked delivered but not received, with supporting evidence.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003e✅ \u003cstrong\u003eDamage\u003c\/strong\u003e — Items that arrive damaged, reported with photo or video evidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eHow to file a claim\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003eTo process your claim, we need your cooperation with the following. Claims cannot be processed without them:\u003c\/p\u003e\n\u003cul class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eReport the issue within \u003cstrong\u003e7 calendar days\u003c\/strong\u003e of the delivery date (or the estimated delivery date for lost items).\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eProvide your order number, plus photos or video of the damaged item and its packaging (for damage claims).\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eProvide a signed statement of non-receipt, and for theft, a police report or filing reference where required.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eReasonably cooperate with the carrier's investigation if one is opened.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eProcessing time\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003eWe aim to review eligible claims within \u003cstrong\u003e1–2 business days\u003c\/strong\u003e and resolve them within \u003cstrong\u003e7 business days\u003c\/strong\u003e after all required information is received.\u003c\/p\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cstrong\u003eNot covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eClaims filed after the 7-day reporting window.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eIncorrect or incomplete shipping addresses provided by the customer.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003ePackages confirmed delivered where the evidence does not support loss or theft.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eClaims where the customer declines to provide the required documentation.\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eMinor cosmetic damage that does not affect function.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"font-claude-response-body break-words whitespace-normal\"\u003e\u003cem\u003eWorry-Free Delivery provides claim assistance and supplements carrier liability; it is not an insurance policy. Coverage is subject to the terms above.\u003c\/em\u003e\u003c\/p\u003e","brand":"YUME Scooters","offers":[{"title":"Default Title","offer_id":42702366212139,"sku":null,"price":42.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0039\/3684\/5859\/files\/Worry-Free-Purchase_bc2092f4-aebf-4fd4-a8a9-3ecb51f0fdbe.png?v=1768548170","url":"https:\/\/au.yumescooter.com\/products\/worry-free-delivery","provider":"YUME Scooters","version":"1.0","type":"link"}